All membership cancellations and freezes take effect on the 10th of each month.
All membership cancellations and freezes require a 10-day notice and cancellations/freezes will be effective at the next billing cycle. Notify us of any changes by the last day of the month.
If you are responsible for multiple memberships, please include all members who are to be cancelled or frozen.
No refunds for payments which have not been cancelled/frozen on time.
Cancellations
The entire outstanding balance on your account must be paid prior to cancellation.
Cancellation of your membership will forfeit grandfathered or discounted membership rates, new memberships will be at current rates.
Freezes
Memberships can be frozen for up to 4 months at a time, twice a year non-consecutively.
To un-freeze, simply show up at one of our locations and your membership dues will be prorated from that day until the next billing date.
All frozen memberships will be charged a monthly freeze fee of $12 + tax per individual membership or $24 + tax per couple/family membership.
Frozen memberships cannot be cancelled, you must reactivate your membership for one month before cancelling.
If the primary member freezes their membership, the secondary member’s rate will increase to the primary member rate for the duration of the freeze.
While a membership is frozen, add-on products for the frozen membership will not be billed.
